Te Ara Tūhono - ACC Kaupapa Māori Navigation Service RFP

Details

Kupu Whakaaki
Ngā mana nui o te motu – e whakaaro nei ki te huinga o nanahi, nā rātou i whakarite mai i te wāhi ki a tātou. E hika mā, tahuri mai rā te titiro ki a mātou e whakapau kaha nei ki te whakaora i te iwi. Mā te mahi tahi e tutuki ai, e hoki mai ai ngā ōhāki i wawatatia rā. Nau mai rā te whakaaro tahi!

He aha tenei?
In 2023 ACC set up a new Kaupapa Māori Navigation Service to compliment ACC’s already established Navigation Service. The purpose of Kaupapa Māori Navigation Services is to provide a unique service specifically for Whānau Māori to improve access to ACC, increase knowledge and understanding of entitlements and services while navigating ACC’s systems and processes.
ACC’s Kaupapa Māori Navigation Service and Navigation Service are setup as a dual framed service that helps ACC Kiritaki Māori and non-Māori with their claims. It is a service for Kiritaki, paid by ACC, and delivered by organisations independent of ACC. Kaiārahi (Navigators) inform, advise, and support Kiritaki who have an enquiry, a claim, or a complaint, and help them to connect with additional supports within ACC.
We are looking for Kaupapa Māori service providers to deliver Kaupapa Māori Navigation Services in Te Tai Tokerau, Taranaki, Te Whanganui-ā-Tara, Te Matau-a-Māui, Manawatū-Whanganui, and Te Waipounamu.

Ko te tūmanako
• Kaupapa Māori Service providers from across the motu in the regions of in Te Tai Tokerau, Taranaki, Te Whanganui-ā-Tara, Te Matau-a-Māui, Manawatū, Whanganui, and Te Waipounamu.
• Existing Kaupapa Māori Service providers who already work with the community and can help ACC Kiritaki and their whānau.